The Secret of the Wonder Weapon That Israel Will Show Off to Obama

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Uriel Sinai / Getty Images

An Israeli missile from the Iron Dome defense system is launched to intercept and destroy incoming rocket fire from Gaza in Tel Aviv on Nov. 17, 2012

No tour of Middle East conflict zones could be complete without a stop at Sderot, an Israeli town of 24,000 that stands uncomfortably close to the Gaza Strip. The rain of rockets out of the Palestinian enclave has made Sderot famous for two things: the thickness of its roofs (even bus stops have reinforced concrete tops); and the collection of crumpled missiles arrayed in racks behind the police station. As a visiting VIP in 2008, U.S. Senator Barack Obama dutifully inspected what the machine shops of Islamic Jihad and Hamas fashioned from lengths of pipe and scrap metal. Low-tech doesn’t begin to cover it.

It’s a long way up the Mediterranean coast from Sderot to Haifa, and even farther to the showroom of Rafael Advanced Defense Systems Ltd., the weapons-development branch of Israel’s military-industrial complex. Hi-tech doesn’t begin to cover it. Rafael developed the first precision-guided munitions — the precursor to the American-made Joint Direct Attack Munitions that replaced “dumb bombs” — and scores of other battlefield innovations, from IED detectors to floating drones. But the company’s most acclaimed invention is the one now President Obama will inspect moments after arriving in Israel on Wednesday: Iron Dome. It is a missile-interception system that has performed what Israelis regard as a miracle, draining a good bit of the fear out of the wail of an air-raid siren. During the last Gaza conflict, which lasted a week in November, Iron Dome knocked out of the sky a reported 84% of the missiles it aimed at — that is, the ones headed toward population centers. The rockets headed for open space its computers simply let fall. Rafael executives are understandably proud of Iron Dome, which after a few months on the job is performing at the level of a system that’s had seven years to work out the kinks. But they appear even prouder of the unlikely philosophy behind it. To make the most-tested, if not the most effective antimissile system in military history, Israeli engineers took a page from the Gaza militants they aimed to frustrate. The secret to Iron Dome is that it’s cheap.

(MORE: Iron Dome’s Lessons for the U.S.)

Consider the problem of volume. Since 2005, Gaza militants have fired more than 4,000 of their homemade rockets into Israel. Most cost a few hundred dollars each. Interceptors typically cost a few hundred thousand. “The main question that everyone asks is, ‘You’re firing a very costly missile against something very cheap,’” says Joseph “Yossi” Horowitz, a retired air-force colonel who markets air-and-missile defense systems at Rafael. “So our main mission was to reduce the cost.”

The economizing would be across the board, but the biggest savings were realized by reducing the size of the missile’s eyes — by far the most expensive component. An interceptor missile locks onto its target by following directions from the radar in its nose cone, typically packed with radio-frequency sensors of extravagant unit cost. An interceptor carried by a fighter jet has to be very smart, because it’s expected to find a missile being fired in its direction before it’s even in sight, one that could come from any direction. The nose-cone radar of an AIM/AMRAAM has so many RFs, or radio-frequency nodes, that it runs into the hundreds of thousands of dollars.

But a homemade missile coming out of Gaza is simply ballistic: it goes up and comes down. Rafael realized its launch and trajectory can be detected by ground radar, which would then transmit that information to the Iron Dome interceptor launched into the area of the sky where it’s headed. Only when the two missiles come near one another does the interceptor’s own radar come alive, guiding it to the incoming Qassam or GRAD and colliding with its own nose — where the warhead is positioned — in midair. It’s a delicate business, what with each missile traveling at 700 m per second.

“I can bring the interceptor in an accurate way, near the target, which means I can use the radar, the ‘seeker’ for a very short time,” says Horowitz. The shorter the time, the fewer the RF sensors required. “Saves money,” he says. How much? “Two digits: from hundreds of thousands of dollars to several thousand dollars.”

(MORE: ‘Iron Dome’ Protects Israel From Gaza’s Missiles: Will That Embolden It to Strike Iran?)

The savings mount up. Most guided missiles are made of so-called exotic materials, complex polymers designed to prevent the rocket from expanding or contracting as it travels through different altitudes. Again, not necessary for Iron Dome, which ascends only a few thousand feet. “Here we did it with aluminum,” Horowitz says. “Went across the street. Got some pipe.”

The result is visible in this extraordinary YouTube video from a wedding in Beersheba, an Israeli city of 200,000. The incoming missiles are not visible in the night sky until the ascending Iron Dome interceptors find and destroy them — again and again and again. “We can do more, but in this video we do 12,” says Horowitz, a reserve colonel in the Israeli military’s air-defense section. “You are not looking for the best of the best. You are looking for some optimization.”

At about $50 million per battery — the launchers with 20 missiles each, ground radar and command-and-control center, led by an officer equipped with an abort button — Iron Dome still costs plenty, especially since Israel estimates it would need at least 13 of them to protect the entire country. It currently has five. But the U.S. Congress voted about $300 million to help close the gap, which is why the Israel Defense Forces will truck a battery to Ben Gurion Airport on Wednesday to be photographed behind the American President.

That no previous antimissile system has performed so impressively might raise awkward questions about the norms of defense procurement in other nations. (For David’s Sling, the Israeli version of the Patriot 3, the U.S. intermediate-range interceptor that costs about $5 million per interceptor, Rafael is partnering with Raytheon, an American firm, and still aims do the job for one-quarter of the cost.) But for Israelis, the more pressing question is how to define success.

(MORE: Psychological Warfare with Missiles: Why Tel Aviv Matters)

Back to the Beersheba wedding. The revelry appears to carry on oblivious to the wail of air-raid sirens competing with the DJ (that song in the background is “Sunday Morning” by Maroon 5). If Israelis no longer scramble to shelters, then Iron Dome really has changed the dynamic. It’s not yet at that point; schools still close when the rockets fly, and parents stay home from work. But Rafael’s head of research and development, who began work on Iron Dome even before the government thought to ask for it, tells TIME that its overarching accomplishment is that it can break the pernicious cycle of escalation that can lead to things like invasions. The batteries can liberate Israel’s elected leaders from the public pressure that comes with mass casualties. “The big success of Iron Dome is not how many missiles we intercept,” says Roni Potasman, the executive vice president for R&D. “The main success is what happened in the decisionmaking civilian population environment. The quiet time. Clausewitz used to say the mission of the military is to provide the time for the decisionmakers to decide. Now, if out of 500 missiles, 10 of them get by and cause casualties, a school or kindergarten, then this is a whole different story.”

The more stubborn problem is that, even though Iron Dome knocked down 400 of the rockets fired out of Gaza in the last round of fighting, Hamas acts as though it prevailed in the conflict. What’s more, polls show 80% of Palestinians think so too, while only 1 in 4 Israelis think their side prevailed. Israeli warplanes killed scores of senior militants and destroyed hundreds of missiles and launchers on the ground, including Fajr-5 from Iran. But Hamas and Islamic Jihad still launched their own version of the Fajr, dubbed the M-75, toward Tel Aviv and Jerusalem — unsettling Israelis who had previously considered themselves out of range and had not heard an air-raid siren since the Gulf War.

“[Gaza militants] were hit badly, much more than four years ago, but still I think they perceive it as a success,” says Potasman. “This is the Middle East. You see one reality, one side is looking at this reality from one angle; the other side looks from a totally opposite angle. That’s why we cannot communicate with them on a regular, normal basis, because you see on reality, and you look at this and you say, ‘Hey, what else can we do, to kill them? I mean, to kill them softly?’ And they look at this and they say, ‘Hey, we were able to hit Beersheba and Jerusalem and Tel Aviv. So our understanding of the reality and their understanding of the reality is totally different. It’s not the same book.”

— With reporting by Aaron J. Klein / Haifa

MORE: Exclusive: U.S. Scales Back Military Exercise with Israel, Affecting Potential Iran Strike

158 comments
yahmundah
yahmundah

It's a shame, that we go about fighting with each other, never realizing. we have but just this one short life, and we never grow up, and give up our Toys, in the Middle East the Arabs have so much space lying unused and wasted, where they can house the homeless Palestinians, the Rich Arabs have so much to gamble and waste on Women and their never ending greed for amassing wealth, making mega structures, for the rich only. 

I suppose the transition from the Camel to the Cadillac was so fast that it warped their brains into thinking they own this world. 

A small generous offering  made by the Sheikhs and with a little investment and probably guidance from their "enemies" the Jews, they can easily support and and help their Palestinian brethren to create a great Nation out of them, instead of picking on the left over bone that Israel is left with. 

Why does the entire Muslim world have to hassle with a small tiny country like Israel, let them live in their small piece of land, and survive somehow, and live peacefully in harmony.  I would beg the Muslim's who hate the Jews to sit and watch the old classic movie "Fiddler on the Roof" and give the Jews a break to continue with their tradition and small but significant life they lead.

Just live and let live...

truman.grandy
truman.grandy

"...the one now President Obama will inspect..."
Give me more accurate grammar (i.e., "now-President Obama") and give me more credible reporting. 

MikeYohe
MikeYohe like.author.displayName like.author.displayName 2 Like

It is all based on facts. For every action there is a reaction. Terrorist are terrorist, but George Washington would have been a terrorist by today's standards. So let's not fight against those who are fighting for freedom.

The biggest terrorist is the political Zionist. Equal to the Nazi party of WWII.

Stop the terrorist Zionist and chances for peace are greatly improved.

The Zionist are in control of Israel, that is the reason for classifying Israel as a terrorist country.  

But not the only reason. Just look at the acts Israel has done and is doing on a daily bases.

LarryD you can be a fighter for Zion movement. Just as a lot of people thought the Nazi movement was a good movement at the time. And came up with a lot of reasons for backing the Nazi's. 

Make this a religious war and I would have to side with Islam controlling Israel.  

The reason being is that Israel is destroying the past history and rewriting history in a Jewish fault history.

That is something that Islam did very little of. 

Check the facts.

LarryD.Owens
LarryD.Owens

They should have considered electing Steve Jobs as their leader (the Palestinians) . Their understanding of reality and his infamous Reality Distortion Field would have surely turned the tide of failure into absolute victory...at least in their minds.


Darrow...for the Prosecution

Cornerss
Cornerss like.author.displayName 1 Like

why are we paying for this weapon for another country?

LarryD.Owens
LarryD.Owens

@Cornerss 

You MUST look at Israel as our Mideast proxy. Anything we can do to ward off a war (effective defensive armament) is money WELL spent. Had those 400 Palestinian rockets hit any Israeli settlements, Israel would be at war again. This scenario (the launching of rockets and the Iron Dome knocking them down) is similar to one using jujitsu on their attackers. The offender keeps thrusting and the target keeps parrying and deflecting. No one gets hurt and soon all the "fun" of war is removed by the specter of reality showing your ineffectiveness, uselessness and impudence. 


Using an adage from the past, "a ounce of prevention is worth a pound of cure".


Darrow...for the Prosecution

SethBullock
SethBullock like.author.displayName like.author.displayName 2 Like

I can see from the comments that everyone ate stupid for breakfast.

autoeuropean
autoeuropean like.author.displayName 1 Like

Who in their right mind wants another Arab state.!! They will be killing each other in no time and dressing their woman up in blankets from head to toe. 

ricardo_lion
ricardo_lion

@autoeuropean   Arabs (invaders from Arabia) already have 22 countries, 1 in Palestine (80% of the region), the judenrein Muslim Arab autocratic kingdom of Jordan, given by GB to one family from Arabia.  Another Muslim Arab bloody dictatorship or medieval kingdom?  Another exporter of terror?  No, thanks.

JohnCronin
JohnCronin

I would propose an even cheaper method for anti-missile capability. Indeed, this is one that covers the whole spectrum of offensive behaviour and, strangely enough, costs virtually nothing. 

www.laxiankey.com 

I defy anyone on the entire planet to produce a defence system cheaper or more effective than this.




DennisMcBride
DennisMcBride like.author.displayName 1 Like

you lie, we die...

as for your "extraordinary video"--

so fake...zzzzzzzzzzzzzzzzzzzzzz

SergeBaruch
SergeBaruch

@DennisMcBride By all means, bury your head in the sand... a mighty kick in your lifted up derriere is all you'll earn..

JohnFrum
JohnFrum

Iron Dome actually intercepted less than 5% of missiles - the rest of it is a lie the Israelis spread in the hope they could export some to overseas suckers

The Israelis are worse than the Iranians when it comes to lying about their military hardware - it's just the Israelis do is in order to run a money-making scam

Of course if the author was able  to read English and followed Israeli papers he would know that

LarryD.Owens
LarryD.Owens like.author.displayName 1 Like

@JohnFrum 


You can refer to their PR as lies if you wish, but you will do so at your own personal peril. You may not know this but Syria is an avowed arch enemy of Israel. They conspired in 1946 with several other Arab states to take the fledgling state os Israel out with an Arab style Blitzkrieg.  The Arabs got their asses handed to them in spades.  


In issues  concerning Israel and war, it AIN'T a matter of who wins or looses, it is a matter of life and death.  It REALLY does not matter the sophistication of the weapons given to the Arabs, they could F**K up an Atomic Bomb if all they had to do was push a button.  BTDT and got a Tee Shirt. This weapon just gives the Israeli government some time to assess the situation cooly instead of having to go off an engage in deadly combat. We here in the States can now look at this as high comical drama (or farce) on the evening news. 


You WILL notice though that Israel does NOT permit the clandestine importation of high tech missiles into the Hamas controlled areas from Syria, and Syria, still licking their wounds and remembering lessons from the past, are raising hell privately, but THEY seem to believe all of the lies of the Israeli PR. And in the end, THAT is the only thing that matters, WHAT THE SYRIANS believe. Lies be damned.


Darrow...for the Prosecution



TheLogician
TheLogician like.author.displayName 1 Like

@JohnFrum and your proof is...?

asherpat
asherpat like.author.displayName like.author.displayName 2 Like

@JohnFrum 

It's frustrating you that the Jews can defend themselves, isn't it, Johnny boy?

SergeBaruch
SergeBaruch like.author.displayName 1 Like

@JohnFrum A link to Haaretz is like link to the Protocols of the Elders of Zion.

SergeBaruch
SergeBaruch

@HannoPhoenicia @SergeBaruch @JohnFrum I may speak English (my fourth language) with an accent, but I think with no accent at all. You may speak  fluent English (of sorts), but you don't think at all. Just yapping slogan after slogan... I pity you buddy. What a human waste you are...

HannoPhoenicia
HannoPhoenicia

@SergeBaruch @HannoPhoenicia @JohnFrum Wow, you have no idea what any of those words mean. Your lack of English fluency is common for Israelis but you should have known that your reference to an anti-Semitic conspiracy theory would put the blood libel on you. Israelis are as ignorant as they are racist, but you're racist against your own as well as the Palestinians/Philistines. Pathetic beyond pathetic.

SergeBaruch
SergeBaruch

@HannoPhoenicia @SergeBaruch @JohnFrum Yours is a little bit slow wit... I thought better of Phoenicians. But my info is historical, judging by Palestinians, who also pretend to be of Phoenician extract, the contemporary ones suffer of the 'all fingers are thumbs' syndrome.

HannoPhoenicia
HannoPhoenicia

@SergeBaruch @JohnFrum ; An anti-Semitic freak with an Israeli name? What would we find in your home? A Star of David with a Swastika in it? Good thing a creature like you isn't in a position of power in Israel, you'd sell their secrets to the Iranians.

rap31264
rap31264

"The secret to Iron Dome is that it’s cheap."

Let the US let private contractors get their hands on the system and it'll cost 10 times what was quoted and chock full of bugs and not really work...but the Govt will keep paying for something that won't protect us....shameful



HelmutSchmidtpeter
HelmutSchmidtpeter like.author.displayName like.author.displayName 2 Like

Why make such a hullaballoo over some type of fly swatting on Isreal's sky against some bycicle pump size Hamas rockets? The real issue is that Israel in spite of its nuclear capability and modern armed forces is totally incapabable of a sustained defense of their territory because Israel as an economic and political entity finishes with the end of its present financial and military aid by the U.S.A.  If we really love our Jewish friends and the existence of a State of Israel in the Near East we ought to suggest a quick, radical change in Israeli policy regarding a Palestinian state still in our lifetime.

ricardo_lion
ricardo_lion like.author.displayName 1 Like

@HelmutSchmidtpeter   Israel could have solved the problem long ago, real fast, but stupid Israeli politicians (and the Jews in general) are too worried about world oppinion (even when defending from Muslim Arab bloody dictatorships, medieval kingdoms and jihadi groups supported by Iran).  America invaded Iraq with massive force, killed thousands, just like in Afghanistan.  Britain burned 150,000 Dresden civilians in one night, etc., but stupid Israelis are too concerned with not hurting the terrorists families.

SergeBaruch
SergeBaruch

@HelmutSchmidtpeter Doomsday scenario for the Jews made in Germany? What's new? You wish, Herr Schmidtpeter...American aid is but a tiny, tiny fraction of Israeli GDP, and it's spent in the USA, buying American military gerar, helping out the US economy.

Palestinian state in your lifetime? Is your real name Methusael? Palestinians will never allow that to happen. End of "oppression" means end of free breakfast, lunch and dinner for them - and they got used to this arrangement in generations.

HelmutSchmidtpeter
HelmutSchmidtpeter

Herr Baruch, your choice of words shows your concern about the subject. When I was a young man working in England I got acquainted with the saying "You make your bed and you lie in it". I am positively concerned about Jewish peoples' good future. I have had long conversations with a good Jewish friend. about general subjects and the Reformed Jewish faith. One of my great-aunts came from a German-Jewish family. There are political and economical facts that no amount of discussion will make to go away. People ought to seek the good way out of their problems.

HelmutSchmidtpeter
HelmutSchmidtpeter

@LarryD.Owens @HelmutSchmidtpeter  I'm trying to understand people's points of view. There are lots of valid opinions. But, can they be turned into acceptable solutions. Listen to this obviously anti-Arab joke: An American and an Arab politician get into a heated dispute. The Arab: stop, or we won't send you any petrol. The American: good, if you can survive without us sending you screwdrivers.

LarryD.Owens
LarryD.Owens like.author.displayName 1 Like

@HelmutSchmidtpeter


Well Helmut, you state "People ought to seek the good way out of their problems." 

If you do not know by now, I will not be able to convince you in this small writing, but the sad state of affairs in the Middle East makes the method you bring up for solving problems this, the only GOOD way to solve THIS problem is for either Israel or the Arabs to die. It is not the IDEAL way, but it IS the ONLY way peace will happen. Hatred of the depth and perniciousness demonstrated in the hearts of certain Arab states over the last thousand years can only be alleviated through the total destruction of one side or the other. You can fund and populate your peace missions until your coffers are drained but in the final scene, hatred of the type displayed with these people, will prevail. The sad part is, they will take down many bystanders and innocent people with them. Get a grip Helmut.


Darrow... for the Prosecution 


 

rydell2
rydell2 like.author.displayName 1 Like

No matter the Military Innovations, Peace will be the best 'scientific' Innovation forever.That millions from America can feed its poor citizens .Let's give Peace a chance.

LarryD.Owens
LarryD.Owens

@rydell2

 "Let's give Peace a chance" Great rhetoric rydell2. Let's see now, (just spit ballin' here) peace is the absence of war, right? And since 1948 there have been 5 major  Isreali-Arab conflicts in the region. Clinton coerced Palestine and Israel into a peace agreement in which  Isreal gave Arafat 97% of what he was asking for and he later (after the handshake) denounced the agreement. Is THAT the kind of peace you were talking about?  In the 65 years since Israel became a nation, a SIGNIFICANT portion of that time has seen peace between the two nations. Peace has HAD its chance. PEACE (whatever that means) ain't the answer. Peace is a condition, a desirable state of affairs, NOT an active force to compel others to do what is desirable.  What is needed in the region is for ONE of the parties (I'll let YOU figure out which one) to STOP the active pursuit of the complete destruction of the other.  Once THAT is the fundamental basis for negotiations, a peaceful solution will be found, NOT before. 

"Give peace a chance" is a suckers bet, a throwaway line for a straggled gaggle of 60's hippies lost in their LSD induced hallucinations. It is NOT a line to base a serious discussion on when one of the parties is angling for your head as the basis of an agreement for peace.   


Darrow...for the Prosecution

rydell2
rydell2

Dancing in circles to the same 'Tunes.' When will peace be the Winner?

TheLogician
TheLogician like.author.displayName like.author.displayName 2 Like

I say congratulations Israel, keep fighting the good fight against those who want to take your land.

MikeYohe
MikeYohe like.author.displayName 1 Like

@TheLogician do we live on the same rock? 
Who is taking who's land?

TheLogician
TheLogician

@MikeYohe @TheLogician If you want to get technical, the Arabs, considering Israel was there until the Romans and for a while afterward. The UN gave the Isralis the land after WWII, and Israel has, possibly, nuclear weapons, considering they threatend the Arab nations with complete destruction during Desert Storm if they did not allow NATO pilots to land. So Israel is not incapable of destroying Palestine, but they won't because the UN is now pro-Palestine, even though Israel is the defending country.

Jegwe
Jegwe

@ricardo_lion @TheLogician Palestine is the Roman name for the ancient Jewish state. Whichever way you look at it, you cannot avoid the truth that this land, all of it, is Jewish. Anybody who denies that is rewriting history.

RamseyIssa
RamseyIssa

@TheLogician Israel is a fake state, Israel is the land of evil. The jews have been a vessal for evil for a long time now. Palestine will have its land liberated and the LAND belongs to PALESTINE the country is PALESTINE. THERE IS NO SUCH THING AS ISRAHELLLLL or however you spell it.

Supernaut
Supernaut

@TheLogician 

One needs to bear in mnd that the letter 'J' doesn't exis in the Latin aphabet, and to this day isn't used in Italian except for writing foreign words, thye call it 'I- lunga', 'long I'..

I was introduced in Nothern Europe much later, during the Renaissence.

hence Judah would originally have been spelled and pronouned Iudah, Joseph - Ioseph etc.

Supernaut
Supernaut

@TheLogician 

Actually, the country was called Judah or Judea, and had been since "the controversty of Zion", when it split off from Israel in the 9th C. BC.

Israel was, quite literally, wiped off the map by the Assyrians in the 8th C. BC, and its people (also, quite literally) then disappeared from history - "The Lost Tribes of Israel".

The current inhabitants claim descent from the refugees of the 'Roman diapora' from Judah in the 1st BC.

IOW, the country today calling itself Israel should actually be caled Judah.

genericalternativeemail
genericalternativeemail

Wouldn't it just be cheaper to have *one* highly sophisticated radar that directs a missile to its target based upon complex linear algebra algorithms tracking the interceptor missile and the target?  Then all you need for a missile is a radio receiver and a off the shelf microchip that controls its fins to tells its location and direct it to the target?  Keep in mind, that this is Post-doc level math, but it would be 1000 times cheaper than using a standard radar guided missile.

It is theoretically possible to manufacture these cheaper than the fertilizer missiles sent at them.  The guidance system would cost at most $200 once the correct software has been developed.  Then manufacture the missile with aluminum, where the only other sophisticated part are the hydraulics directing where the missile is going.

Aluminum tube - $50
Hardware - $200
Rocket fuel - $400
Standard high explosive (5 kg) $200
Computer-hydraulics interface ~$3000
Hydraulics-steering ~$500

There, I just built an interceptor for around $4500 dollars.


henryspeck
henryspeck

yes but multiply that by 40000 a lot of dosh to shoot down a roman candle

JamesJun
JamesJun like.author.displayName 1 Like

@genericalternativeemail"Tracking the interceptor missile and the target" is known as command guidance, typically accomplished using Command to Line of Sight (CLOS) guidance algorithm.  While Iron Dome could use CLOS guidance to reduce cost, the problem of CLOS is that it limits the engagement geometry (hence, defended footprint).  Moreover, the longer the distance, more error is introduced into the Cross Range Error (the distance between the outbound missile and the line of sight from radar to target), making CLOS less accurate at longer ranges.


Iron Dome is designed to work at much longer distance than typical command-guided CLOS footprint.  At that rate, it's actually more reliable and cheaper to put a seeker into each interceptor missile and use proportional navigation for terminal homing, rather than command guidance from the ground.

Another factor you also need to take into account is the issue of saturation attack.   With the system you've described, using command guidance, the amount of targets you could engage simultaneously is limited to the amount of CLOS guidance channels your radar can maintain simultaneously ('engagement channels'), which gets rather complex and inefficient.  

Iron Dome is able to process large amount of targets simultaneously (such as taking down 12-15 incoming rockets simultaneously), because each interceptor is guided inertially to their intercept "basket", which is then taken over by the interceptor's own homing seeker.  This allows the system to service large amount of incoming targets simultaneously without losing accuracy at all -- you're virtually limited to the number of rounds you have on the launchers, rather than how many 'channels' your radar would have.


TheLogician
TheLogician

@genericalternativeemail they need a solution now.