Samsung Apologizes To Chinese Consumers

Joins ranks of companies scrutinized by state media

  • Share
  • Read Later

Samsung apologized to Chinese consumers after a state news broadcast reported earlier this week that faulty memory chips caused the electronic firm’s handsets to malfunction as many as 30 times a day.

The Korean-based company, which leads the Chinese smartphone market, said in a statement Tuesday that it will provide free maintenance and extend the warranty for most handsets, including Galaxy S and Note series, Bloomberg reports.

Samsung, which sees about 14 percent of its sales in China, joins a litany of international firms to fall under the microscope of  China Central Television. Danone, Volkswagen AG and Starbucks have all been accused of mistreating consumers, and Apple CEO Tim Cook issued a public apology in April after a similar state media report.

[Bloomberg]